The realities of Contact Centre Transformation
Thursday, 28 October
3.30pm - 5.00pm AEST
Customer Service is quickly becoming a key differentiator in an evolving digital world, and meeting your customer needs is critical in securing long-lasting business relationships.
To remain relevant and competitive, organisations need to cover all touchpoints and deliver a seamless and efficient service experience across all channels of engagement. And while digital transformations can be complex, knowing what to expect will help you achieve better results, adapt faster to changes and avoid costly mistakes.
Join us for an exclusive online panel discussion and wine tasting experience, and hear from our speakers who have undertaken large-scale Digital Transformations of their Sales & Contact Centres.
During this event you’ll learn about:
- The realities of contact centre transformation
- How the speakers achieved results
- Industry best practices
- Upcoming trends
Agenda:
- Panel discussion (30 mins)
- Wine tasting experience
Learn from experts, network with industry peers over a glass of wine and set yourself up for success in 2021 and beyond.
Meet the Speakers
Jessica Thompson
Chief Operating Officer 8Squad
Patrick Nesbitt
Head of Customer Transformation Vocus Group Limited
Simon Beavis
Service Prime Lead, Australia Salesforce
Wine Tasting Experience
Enjoy the ultimate virtual experience over some amazing bottles!
Wine tasting experience will be presented by Tyson Stelzer, a multi-award winning wine writer, television host and producer, author of 16 wine books, international keynote speaker and wine show chairman and judge.
Before the event you’ll receive via post a wine tasting box with a bottle of champagne, a red and white wine and accompaniments.
Tyson Stelzer
International Champagne & Wine Expert